Information Charter

The information charter is part of Keep Cover Limited’s Privacy Policy.

The privacy of our visitors and customers (and the patients we directly or indirectly serve) is extremely important. This document outlines more details of the types of personal (and sensitive) information we process as well as some of the steps we take to safeguard that information. We hope this will helps you make an informed decision about submitting personal information to us and/or Keep Cover Limited’s website (www.keepcover.com)

Visitors to our websites and general communications.

When someone visits www.keepcover.com we may collect standard internet logging information that details visitor behaviour patterns. We do this to discover information such as the number of visitors to the various parts of the site. Due to legal regulations, we do collect some personally identifiable information but this data is protected and we do not share information unless required by law or based on legitimate interest reasons. We also do need to collect personal information through our services (such as including phone/fax/email/messaging) which may be required for customer management.

How we collect and use your information

This section further details of what to expect when Keep Cover Limited collects personal information. It applies (but not limited to) information we collect about:

• Visitors to our websites (also see our Cookies Policy)
• Complainants and other individuals in relation to data protection or freedom of information complaint or inquiry
• People who use our services, eg who receives our newsletter or request a publication from us

1. People who call our helpline
2. People who make a complaint to us or third parties
3. People who use Keep Cover Limited’s services including visitors to our websites
4. Access to personal information
5. Changes to the privacy policy and sub policies including Information Charter, Cookies Policies, etc
6. Disclosure of personal data and non-personal data to 3rd parties Terms and Conditions

If you do not agree to the Keep Cover Limited’s Policies as posted on this website, please do not use this site or any services offered by this site or Keep Cover Limited. Your use of this site indicates acceptance of this privacy policy and the company’s terms and conditions. 

By using this website (and/or submitting data) to Keep Cover Limited, you are entering into an agreement with our Privacy policies and agreeing to our full company Terms and Conditions available on our website. The main Privacy Policy has sub-policies which is part of the main policy, sub-policies such as the Cookies Policy and Information Charter. 

How to contact us

Requests for information about our privacy policy or other related queries can be emailed to info@keepcover.com or by writing to:

Keep Cover Limited

D.P.O, Information Governance Dept.
7 Prince William Road
Loughborough
LE11 5GU